Narrow by

Find a Workshop near you:

Blog

How Are Your Customer TouchPoints?

April 9, 2019,

This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.

Blog

What Do Customers Want from Local Businesses?

March 21, 2019,

Customers trust and use local businesses, and even prefer them to national chains. Learn how to leverage your local advantage.

Article

Top 8 Retail Do’s and Don’ts

Small mistakes can be enough to drive customers away from your store, never to return. Learn 8 common “retail turnoffs” and how to avoid them. Read more

Blog

How to Kill the Customer Service Game

February 14, 2019,

The key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it.

Blog

5 Customer Retention Tactics to Increase Store Loyalty

February 12, 2019,

How can you boost your profits and increase store loyalty? Building a strong customer base that keeps coming back.

Blog

5 Ways to Use Video for Customer Service

January 20, 2019,

Your company should use the most innovative, convenient and personalized customer-service methods available – and video is one of the best. Learn more.

Blog

Small Business Customer Experience: How to Get It Right

January 16, 2019

Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.

Blog

How Can Your Small Business Give Back This Year?

January 13, 2019,

In January, many remember Dr. Martin Luther King by volunteering. If you're a business owner and want to give back to your community, here's how to get started.

Blog

Good Reviews Equal Business Growth

January 5, 2019,

Consumers love online reviews. They read them, and for the most part, they trust them. Now, here are five ways this simple truth affects your business.

Pages