Customer Relations Resources

This customer touchpoint tool helps you improve the way you “touch” a customer or potential customer during the entire lifecycle with your business.

Gathering Voice of Customer information is the most useful of all marketing activities. Here’s a step-by-step plan for conducting customer interviews.

Customers are the lifeblood of every business. But how do you go about building a customer base from scratch?

Customers trust and use local businesses, and even prefer them to national chains. Learn how to leverage your local advantage.

Small mistakes can be enough to drive customers away from your store, never to return. Learn 8 common “retail turnoffs” and how to avoid them. Read more

How do you build an excellent customer experience in your ecommerce store? Here’s a few tips to help you do just that.

The key to customer service is providing your customers with what they want, where they want it, when they want it, and how they want it.

How can you boost your profits and increase store loyalty? Building a strong customer base that keeps coming back.

Your company should use the most innovative, convenient and personalized customer-service methods available – and video is one of the best. Learn more.

Learn why customer experience is crucial for small business growth and the steps needed to deliver a top-notch experience for your customers.

In January, many remember Dr. Martin Luther King by volunteering. If you're a business owner and want to give back to your community, here's how to get started.

Consumers love online reviews. They read them, and for the most part, they trust them. Now, here are five ways this simple truth affects your business.